At First Gear UP, we are committed to not only providing exceptional service but also doing our part to minimise our environmental impact. As part of our ongoing sustainability efforts, we have made the decision to implement a nominal delivery charge of £7 for any purchase under £85 + VAT. 

We want to assure you that the decision was not made lightly, but this charge will help us offset the carbon emissions produced by our delivery vans, allowing us to reduce our environmental footprint and contribute to a cleaner, healthier planet. By choosing to support this initiative, you are directly contributing to a more sustainable future for all. We believe that the long-term benefits to the environment far outweigh the inconvenience of a small delivery fee.

Rather than placing multiple small orders throughout the week, we encourage you to consider consolidating your purchases into one larger order per week. This simple adjustment can significantly reduce the number of delivery trips required, ultimately helping us minimise carbon emissions and operate more sustainably.

We understand that this may require some planning on your part, and we sincerely thank you for your cooperation in advance. Together, we can make a meaningful difference in preserving our environment for future generations.

We deeply appreciate your understanding and support as we continue to prioritise sustainability in all aspects of our business. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.

Thank you for your understanding.

Delivery Options and Costs

Next business day delivery
Most of  our products are available for next business day delivery from when your order is placed (excluding public holidays), provided it is in stock. Orders must be placed before 3pm the day before. Orders placed on Fridays after 3pm will be delivered the following Tuesday.

Delivery times are Monday to Friday, 9am – 6pm.

3-5 business day delivery
Products available for delivery within 3-5 business days of your order being placed are usually furniture, large technology items, safes and some business machines.

To find out the expected delivery of a product, or if a product is out of stock and unavailable for delivery, please check the product page before you place your order.  You can also view this information in the Shopping Basket after you have added products to your order.

How much does delivery cost?
There is free UK delivery on orders over £85 (ex VAT).
A Standard Delivery Charge of £7 is added to orders under £85 (ex VAT)

Do you deliver outside the UK?
We currently deliver to the UK mainland.  Unfortunately we are unable to deliver to the Scottish Islands, the Isle of Man or the Channel Islands.

Do you send parcels to PO Box addresses?
Unfortunately we are unable to deliver to PO Box addresses.  All deliveries require a signature to ensure that order arrives safely and is received by the correct customer.

Is furniture available for next day delivery?
We are unable to deliver furniture as part of our next business day delivery service. These products are delivered using specialised couriers who will contact you the day prior to delivery with an expected delivery time.

If I order several items, will they be delivered at the same time?
The delivery time of your order depends on the type of products you have ordered and their expected delivery time.

If all of your products are available for next day delivery, they should be delivered at the same time.

If your products are a mixture of next day delivery and 3-5 business days, they will be sent to you on different delivery days depending on product availability. Product availability can be checked in the product description before adding an item to your basket.